What is Community Management and Why is it important?
Community Management is the process of overseeing comments and reviews through online forums. Community Management gives your company an active role in responding to customer feedback and leading the conversation around your brand. Sleed’s scenario guidebooks, automations, and data analytics will strengthen your online community and encourage customers to connect, share, and grow with your brand. Sleed can transform negative reviewers into loyal customers.
We aid in the management of the whole process, implementing strategies to track data and then analyzing performance in customizable reports.
We can provide scenario flow charts, chat bots, and suggested target groups to streamline and optimize the process.
We review and report performance regularly.
Our Community Management clients have achieved their projects’ goals.
Is Sleed a right fit for my business?
Community Management may primarily focus on social media channels.
The agency may only analyze comments for key words.
Community Management is considered maintenance for business operations.
While we prioritize social media, we also apply this service to Google Reviews, Tripadvisor, and other apps. This streamlines your company’s brand strategy.
Sleed reviews every single comment, message, and customer review across your digital assets so that you can build customer relationships and prevent critical situations.
Sleed understands that Community Management is part of your digital sales growth strategy. A strong customer network will impact your bottom line.